Device Remote Lock

Device Remote Lock allows organizations to remotely lock devices and display a customizable message.

Overview

The Device Remote Lock feature enhances workforce device security by enabling organizations to remotely lock a device and display a predefined message on a clear, customizable screen. This message can instruct users to send the device back for repairs, replacement, or other purposes, ensuring secure communication.

User Guide

When the Device Remote Lock feature is activated, deactivated, or even during Launcher startup, the device adjusts its behavior to prioritize security. Essentially, the device remains locked with user access blocked until the lock is disabled or certain requirements are met. Understanding how the feature operates in these scenarios ensures you're prepared to manage it effectively.

When Lock Screen is Activated:

• If a user is logged in, the system will automatically log the current user out.

• The UI will change to display the new Lock Screen interface.

• Device controls, such as the notification pull-down, will be disabled.

When Lock Screen is Deactivated:

The UI will update to confirm the device is in Open Zone.

During Device Boot / Launcher Startup:

If the device was locked before rebooting, the device will automatically return to lockdown mode after completing the startup process.

How to Activate Device Remote Lock

On Portal - Device Actions - Remote Lock menu item:

To use Device Remote Lock on the BlueFletch Portal, navigate to the Device page, click on Device Actions to expand the menu, and select the Remote Lock button. Click the Lock Device button.

The message ‘This device has been locked by your administrator. Please return this device to the cradle.’ will be displayed on the screen to prompt the user to take the corresponding action.

On Portal - Enterprise Launcher - Notifications:

{
   "notificationId": 6001,
   "notificationAction": "cancel",
   "packageName": "com.bluefletch.ems.emm.launcher",
   "intentAction": "com.bluefletch.ACTION_FORCE_LOCK_ENABLE"
}

Using ADB command (update package name as needed):

adb shell am broadcast -a com.bluefletch.ACTION_FORCE_LOCK_ENABLE -p com.bluefletch.ems.emm.launcher

How to Deactivate Device Remote Lock

On Portal - Device Actions - Remote Lock menu item:

To disable Device Remote Lock on the BlueFletch Portal, select Remote Lock from the menu item and click the Unlock Device button.

This notification toast will pop up on the screen:

On Portal - Enterprise Launcher - Notifications:

{
   "notificationId": 6001,
   "notificationAction": "cancel",
   "packageName": "com.bluefletch.ems.emm.launcher",
   "intentAction": "com.bluefletch.ACTION_FORCE_LOCK_DISABLE"
} 

Using ADB command (update package name as needed):

adb shell am broadcast -a com.bluefletch.ACTION_FORCE_LOCK_DISABLE -p com.bluefletch.ems.emm.launcher

Customizing Lock Screen Display Settings

This configuration allows you to customize the background color, title, and message displayed during lockdown mode.

{
  "forceLock": {
    "backgroundColor": "#FF0000",
    "title": "Title of the dialog",
    "message": "This is what shows up when the device is locked."
  }
}

App Events are generated for Force Lock and Force Unlock invocations.