Chat Announcements

Overview

Chat Announcements acts as a primary tool for organizational messaging. It enables administrators to compose and broadcast real-time updates to the entire workforce or specific groups.

Capabilities

• Targeted Messaging: Send updates to specific channels to ensure only relevant users or departments receive the notification.

• Priority Levels: Assign one of the three priority levels - General, Important, or Emergency - to control how the notification behaves on the user's device.

• Real-Time Delivery: Push updates instantly to all users logged into BlueFletch Launcher and Chat application as soon as a broadcast is sent from the Portal.

User Guide: Chat Manager Tab

Create and Sending Announcements

These are the steps to broadcast a new announcement from the Portal.

1. Navigate to Portal > Chat Manager and select the Announcements tab from the right navigation bar.

1. Click the "New Announcement" button located at the top right of the dashboard. This will open the announcement configuration form.

1. Complete the following fields to define your announcement’s target audience, priority, and content:

• Channels: Select the specific communication channel from the dropdown menu where the announcement will be broadcast.

• Sites: Choose one or more sites to target specific channels. If you want to broadcast to all channels instead of selecting individual ones, leave the field blank.

• Urgency Level: Select the priority tier to determine device behavior:

  • General: Displays a standard notification that auto-dismisses.

  • Important: Displays a persistent notification requiring a manual swipe or click to clear.

  • Emergency: Displays a high-priority blocking dialog that requires the user to click "OK" to proceed.

• Announcement Expiration: Set an expiration date and time. The announcement automatically disappears from the user's Chat history once the expiry date passes.

• Message: Compose your announcement. The editor supports Rich Text Formatting (RTF).

• Attachments: You may include supporting documentation such as images or PDF files.

  • Supported file size is limited to a maximum of 25 MB.

Field Reference

Field	Requirement	Description
Channels	Required	Targets a specific channel.
Sites	Required	Filters the broadcast by site.
Urgency	Required	Defines the notification behavior on the Chat app receiver.
Expiration	Optional/Pre-defined	Sets the expiry of the message visibility.
Attachments	Optional	Supports files (PDF, JPG, PNG) up to 25 MB.