SA 6

Support Application 6 is the BlueFletch telemetry and monitoring agent for managed Android devices. It runs as a persistent background service, collecting device health, system activity, and operational data for troubleshooting, analytics, and fleet visibility.

What it collects

• Device health data: battery, temperature, storage, memory, and the state of Wi-Fi, cellular, Bluetooth, and GPS.

• System and lifecycle events: screen state changes, power connect and disconnect, app installs and removals, reboots, and low-battery warnings.

• Operational data: information that helps teams validate device readiness, diagnose issues, and understand usage patterns.

How it works

• Runs as a persistent background service on managed devices.

• Sends collected data to BlueFletch services for monitoring and analysis.

• Buffers events locally when the device is offline.

• Retries delivery automatically when connectivity returns.

On-device tools

Support Application 6 also includes an on-device interface for support workflows. Teams can inspect current device state, review recent events, confirm configuration, and access diagnostic tools directly on the device.