> For the complete documentation index, see [llms.txt](https://docs.bluefletch.com/bluefletch-enterprise/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluefletch.com/bluefletch-enterprise/product-guides/support-application/sa-6.md).

# SA 6

Support Application 6 is the BlueFletch telemetry and monitoring agent for managed Android devices. It runs as a persistent background service, collecting device health, system activity, and operational data for troubleshooting, analytics, and fleet visibility.

### What it collects

* **Device health data:** battery, temperature, storage, memory, and the state of Wi-Fi, cellular, Bluetooth, and GPS.
* **System and lifecycle events:** screen state changes, power connect and disconnect, app installs and removals, reboots, and low-battery warnings.
* **Operational data:** information that helps teams validate device readiness, diagnose issues, and understand usage patterns.

### How it works

* Runs as a persistent background service on managed devices.
* Sends collected data to BlueFletch services for monitoring and analysis.
* Buffers events locally when the device is offline.
* Retries delivery automatically when connectivity returns.

### On-device tools

Support Application 6 also includes an on-device interface for support workflows. Teams can inspect current device state, review recent events, confirm configuration, and access diagnostic tools directly on the device.


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