SA 6

Overview

Support Application 6 is the BlueFletch telemetry and monitoring agent for managed Android devices. It runs in the background and collects device health, system activity, and operational data for troubleshooting, analytics, and fleet visibility.

What it collects

• Device health data such as battery, temperature, storage, memory, Wi-Fi, cellular, Bluetooth, and GPS state.

• System and lifecycle events such as screen state changes, power connect and disconnect, app installs and removals, reboots, and low-battery warnings.

• Operational data that helps teams validate device readiness, diagnose issues, and understand usage patterns.

How it works

• Runs as a persistent background service on managed devices.

• Sends collected data to BlueFletch services for monitoring and analysis.

• Buffers events locally when the device is offline.

• Retries delivery automatically when connectivity returns.

On-device tools

Support Application 6 also includes an on-device interface for support workflows. Teams can inspect current device state, review recent events, confirm configuration, and access diagnostic tools directly on the device.