> For the complete documentation index, see [llms.txt](https://docs.bluefletch.com/bluefletch-enterprise/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluefletch.com/bluefletch-enterprise/product-guides/support-application/sa-6/features/index.md).

# Index

Support Application 6 provides organized device information and on-device self-service tools so support teams can make faster, data-driven decisions and end users can resolve common issues without calling the help desk.

| Feature                        | Summary                                                                                                                   |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------------------- |
| Device Health Diagnostics      | Guided pass/fail wizard across battery, network, location, Bluetooth, NFC, RFID, storage, memory, and connectivity checks |
| User Identity / Idp Status     | Displays the logged-in user, roles/groups, and IdP connectivity, and login history                                        |
| Events to Splunk               | Sends event data directly from the device to Splunk                                                                       |
| Log Collection & Submission    | Collects RxLogger/HxLogger and third-party app logs, uploads to Azure Blob Storage and/or Splunk                          |
| External Configuration Support | Loads configuration from managed configuration, local files, downloaded files, and the BlueFletch Launcher                |
| Application Usage History      | Requests and reports app usage data for a specified date range                                                            |
| Find Me                        | Plays an audio alert to help locate a misplaced device                                                                    |
| Bluetooth Disconnect Alert     | Alerts the user when a paired peripheral disconnects unexpectedly                                                         |
| Device Drop Detection          | Detects free-fall and impact events using the accelerometer                                                               |
| Network Diagnostics            | Runs speed tests, endpoint/network tests, and Wi-Fi signal tests                                                          |
| Advanced Tools                 | Support-staff tools: config viewer, database viewer, manual event generation                                              |


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