What's New in Support Agent 6

Support Application 6 (SA 6) is BlueFletch's on-device telemetry and support-diagnostics agent to Android devices. It collects device-specific data and provides on-device diagnostic to help support teams resolve issues faster and give end users effective self-service tools.

SA 6 introduces a redesigned, guided diagnostics experience, a new user-identity view, additional device-protection alerts, and a modernized technical foundation built on Kotlin, Jetpack Compose, and WorkManager.

To get these improvements, update your fleet to SA 6.

Key Feature Changes

Device Health Diagnostics

• Guides users through a sequential pass/fail health check of the device's major subsystems

• Triages problems on-device without needing help-desk involvement

User Identity

• Displays the current logged-in user (ID, username, roles, groups) and identity-provider connectivity status

• Includes paginated login history sourced from local event records

Bluetooth Disconnect Alert

• Plays an alert when a paired peripheral disconnects unexpectedly

• Notifies the user immediately so they don't continue scanning into a device that isn't receiving data

Device Drop Detection

• Detects physical drops using the accelerometer, with configurable thresholds and cooldown

• Gives fleet operators visibility into damage history without relying on self-reporting

Dedicated Network Test

• Tests endpoint reachability and latency against BlueFletch- and organization-configured endpoints

• Runs on demand or on a schedule, separate from the throughput-focused Speed Test

Security Settings

• Audits device security posture, including ADB status, developer mode, lock screen, root, and USB state

• Consolidates security checks into a single dedicated screen

Honeywell HxLogger Support

• Adds Honeywell HxLogger control alongside existing Zebra RxLogger support

• Uses the same auto-revert-on-timer design