> For the complete documentation index, see [llms.txt](https://docs.bluefletch.com/bluefletch-enterprise/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bluefletch.com/bluefletch-enterprise/product-guides/device-applications/device-remote-control/features.md).

# Features

## Overview <a href="#application-details" id="application-details"></a>

The BlueFletch Remote Control package enables device administrators to remotely view and interact with mobile devices. Through the BlueFletch Portal, administrators can request View mode for screen capture or Remote Control mode for interacting with a device. However, the Remote Control feature is currently limited to Zebra devices and devices with signed BlueFletch Platform Services integration.

## User Guide

From the BlueFletch Portal, a user can request ***View*** or ***Remote Control*** of a device. Complete details on running a remote session from the Portal can be found [here](/bluefletch-enterprise/product-guides/portal/remote-control.md).

### View mode

In View mode, the remote agent will allow for screen capture of the device. This will allow a Portal user to view what is being displayed on a remote device.

### Remote Control mode

In Remote Control mode, a Portal user can also interact with a remote device. Interaction includes opening and closing applications, invoking Playbook plays, etc.

{% hint style="info" %}
Starting in Remote Control version 2.5.3 and Launcher 3.20.x, this feature is available on Zebra devices, Samsung devices, and those devices that have signed BlueFletch Platform Services integration.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bluefletch.com/bluefletch-enterprise/product-guides/device-applications/device-remote-control/features.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.