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On this page
  • Overview
  • User Guide
  • View mode
  • Remote Control mode
  1. Product Guides
  2. Other Applications
  3. Device Remote Control

Features

BlueFletch Remote Control enables device administrators to remotely view and interact with mobile devices.

PreviousDevice Remote ControlNextTechnical Guide

Last updated 1 year ago

Overview

The BlueFletch Remote Control package enables device administrators to remotely view and interact with mobile devices. Through the BlueFletch Portal, administrators can request View mode for screen capture or Remote Control mode for interacting with a device. However, the Remote Control feature is currently limited to Zebra devices and devices with signed BlueFletch Platform Services integration.

User Guide

From the BlueFletch Portal, a user can request View or Remote Control of a device. Complete details on running a remote session from the Portal can be found .

View mode

In View mode, the remote agent will allow for screen capture of the device. This will allow a Portal user to view what is being displayed on a remote device.

Remote Control mode

In Remote Control mode, a Portal user can also interact with a remote device. Interaction includes opening and closing applications, invoking Playbook plays, etc.

Starting in Remote Control version 2.5.3 and Launcher 3.20.x, this feature is available on Zebra devices, Samsung devices, and those devices that have signed BlueFletch Platform Services integration.

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