BlueFletch Enterprise
  • BlueFletch Enterprise
  • Product Guides
    • BlueFletch Launcher
      • Configurable Layouts
        • Layouts
        • Orientation Options
        • Criteria
        • Widgets
        • Implied Groups
        • Kiosk Mode
        • Persistent Foreground App
        • Password Protected Applications
        • Quick Start Applications Folder
        • Layout Custom Actions
        • Replacement Values
        • Assets Manager
      • Theming
        • Configure Theme
        • Site-Specific Theming
        • Custom Field Display
      • Site Information Service
      • Custom Intents
        • Standard Android Intents
        • Platform Actions
        • Filtering
        • Technical Guide
      • Security and Safety
        • Clear App Data on Logout
        • Application Enabler
        • Disable Packages
        • Key Management
        • NFC Enable/Disable
        • Secure Notifications
        • Wi-Fi UI Settings Enable/Disable
        • Motion Activated Device Lock
        • Unique Login
        • Local Admin Password
        • Device Remote Lock
      • Device Loss Prevention
        • Low Battery Mode
        • Luggage Tag Mode
        • Secure Device Mode
      • Launcher Provider SDK
      • Load Configurations via QR Code Scan
      • Getting Started
      • Technical Guide
      • Release Notes
    • Authentication and SSO
      • Features
        • Secondary Authentication
          • PIN
          • Face Recognition
          • NFC Tag
          • Barcode
          • Alternate Secondary Authentication
      • Technical Guide
        • LDAP
        • AppAuth/OIDC
        • Okta (Session)
        • MSAL
        • ADFS 3.0/2012 Using ADAL
      • Release Notes
    • Support Application
      • Features
        • Events to Splunk
        • Logs to Azure
        • External Configuration Support
        • Application Usage History
        • Generating RxLogger Log Files
      • Technical Guide
        • Event Information
        • Event Examples
      • Support Installer
      • Getting Started
      • Release Notes
    • Device Finder
      • Features
        • Device Details
        • Device Status
        • View Site Devices
      • Technical Guide
      • Getting Started
      • Release Notes
    • Browser
      • Features
        • Custom Scripts
        • FIDO2 / Webauthn Support
        • URL AllowList and BlockList
      • Technical Guide
        • Configuring Browser
        • All Configuration
        • Available Intents
        • APIs and Page Actions
      • Release Notes
    • Chat
      • Features
      • Technical Guide
      • Getting Started
      • Release Notes
    • Playbook Agent
      • Features
      • Getting Started
      • Release Notes
    • Portal
      • Login & Logout
      • Navigation & Account Settings
      • Support Agent
        • Home
        • Device Details
        • Dashboards
        • Cards
        • Event Explorer
        • Reports
      • Enterprise Launcher
        • Creating a Configuration
        • Sending a Notification
        • Managing Sites
      • Playbook MDM
        • Playbooks
        • Plays
        • Devices
        • Deployment Groups
        • Zebra StageNow
      • EMM Console
        • Overview
        • Setup
          • Enroll Org in EMM
          • Policy Management
          • Provisioning
          • Device Management
          • Installing Playbook in EMM
        • Troubleshooting
          • Device Issues
          • Policy Issues
      • Chat Manager
        • Overview
        • Chat Roles
        • Chat Channels
        • Chat Audio Transcription
        • Message Logs
      • Admin
        • Organization
        • Single Sign On
          • Azure Setup
          • Okta Setup
          • Google Workspace Setup
          • Portal Setup
        • Users
        • Roles
          • Overview
          • Predefined Roles
          • Permissions
          • Manage Roles
        • Downloads
        • Agents
        • Key Management
          • Overview
          • API Keys
          • Device Keys
          • Device Restrictions
          • Allowed IP Addresses
        • Enterprise
        • Audit Logs
      • Event Forwarding
      • Remote Control
      • Getting Started
      • Release Notes
    • Other Applications
      • Messaging
        • Features
        • Technical Guide
        • Release Notes
      • Keyboard
        • Features
        • Technical Guide
          • How to: Set Keyboard as default
        • Release Notes
      • Bluetooth
        • Features
        • Release Notes
      • Voice Chat
        • Features
        • Release Notes
      • Device Remote Control
        • Features
        • Technical Guide
        • Release Notes
      • Device ID
        • Features
        • Technical Guide
        • Release Notes
      • Suite Installer
        • Technical Guide
        • Release Notes
      • Accessibility Enabler
        • Release Notes
      • EPM Plugin
        • Features
        • Technical Guide
        • Release Notes
    • Workforce Identity
  • Technical Documentation
    • Updating License Key
    • Commonly Reported Issues
    • Deploying BlueFletch Enterprise
      • Android 10 and 11
      • MDMs
        • Workspace One (VMWare AirWatch)
        • SOTI
        • Microsoft Intune
          • Microsoft Intune + Playbook
      • From Portal to Playbook Agent
Powered by GitBook
On this page
  • User Guide: Chat Manager Tab
  • Message Logs
  1. Product Guides
  2. Portal
  3. Chat Manager

Message Logs

PreviousChat Audio TranscriptionNextAdmin

Last updated 8 months ago

User Guide: Chat Manager Tab

Message Logs

The BlueFletch Portal displays all Chat text communications within an organization on the Message Logs page.

For each message, there is a column displaying the date and time sent (Sent on), the ID of the site that the users were communicating from (Site), the ID of the user receiving the message (Receiver), the ID of the user sending the message (Sender), and the text of the message (Message).

Search, Filter, & Sort Message Logs

Message Logs can be searched, filtered, and sorted. Text entered into the search bar will return data for messages including that text. The message search will apply within any filters set on the page. The filters can be accessed by pressing the triangular filter icon to the right of the search bar.

The Date/Time filter range defaults to the organization's Dashboard Timeframe (hours), but can be edited via a calendar selector to a preset range (past 24 hours, 7 days, or 30 days) or to any custom date and/or time range.

When applied, the Receiver and Sender filters will display only the messages sent to and/or from the selected device user IDs. Multiple user IDs may be selected for each filter.

Message Logs' columns have arrow icons to sort the data in order of any column, ascending or descending. By default, the logs are sorted by the Sent on column descending (i.e. from most recent at the top to oldest at the bottom).

Press the Export Data button in the upper right corner to download a CSV file of all currently filtered data.

The Site filter defaults to displaying all sites - potentially including sites that do not belong to the current site list activated on the Enterprise Launcher - Sites page. If a , the Site filter will only allow filtering by sites from the current site list. Multiple sites may be selected when filtering.

current site list is active