# Event Explorer

## User Guide: Support Agent Tab <a href="#user-guide-support-agent-tab" id="user-guide-support-agent-tab"></a>

### Event Explorer <a href="#event-explorer" id="event-explorer"></a>

As devices report back to ***Support Agent*** in the BlueFletch Portal, the BigQuery database collects multiple events from each individual device, ranging from the device ID, to the start charge level, to the bandwidth details, and [more](/bluefletch-enterprise/product-guides/support-application/technical-guide/event-information.md). [***Event Explorer***](https://ems.bluefletch.com/login) returns SQL queries run by the user as a data table.

For assistance with writing queries in SQL, see [Google Cloud's BigQuery documentation](https://cloud.google.com/bigquery/docs/reference/standard-sql/query-syntax) mentioned in the query field.

#### Running a Query <a href="#running-a-query" id="running-a-query"></a>

Use the default SQL query or write one that targets the specific columns (`SELECT` statement) or column content (`WHERE` statement) desired. Narrow the query to a manageable and relevant range with a `LIMIT` statement or a `WHERE` statement that limits the time range, such as in the default query. Click on the play button to run the query.

<figure><img src="/files/UlurfFYolbC5yAzKsBc6" alt="" width="563"><figcaption></figcaption></figure>

The query will generate a table of matching results from the BigQuery database.

<figure><img src="/files/7ErKKD25ETpaNaQjqG81" alt="" width="563"><figcaption></figcaption></figure>

Hover over the name of a column and select the hamburger menu to retroactively filter the data by columns or column contents.

<figure><img src="/files/mFAvY2JGyCDgTdueW0KP" alt="" width="563"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bluefletch.com/bluefletch-enterprise/product-guides/portal/support-agent/event-explorer.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.