Chat Audio Transcription

The BlueFletch Chat Audio Transcription enables organizations to convert audio messages into text. Users can choose between two transcription options - before or after sending the audio - based on communication preferences and organizational priorities.

Transcription Options

Before Sending

Transcription is completed before the audio message is sent. The text accompanies the audio in a single message.

After Sending

Transcription is processed after the audio message is sent, delivering the audio first and the transcription separately.

To configure transcription settings in the BlueFletch Portal:

1. Access the Manage Organization page.

2. Navigate to the Chat Options section.

3. Use the dropdown menu to select one of three options:

• OFF (default): No transcription enabled.

• Before Sending: Enable transcription before sending.

• After Sending: Enable transcription after sending.

1. Save changes to apply your selection.

Highlights and Limitations

Before Sending

Highlights:

• Combines audio and transcription into a single message for easier tracking and delivery.

• Transcription is immediately available alongside the audio, offering a seamless user experience.

Limitations:

• Delivery of the audio message is slightly slower due to the time required for transcription processing.

After Sending

Highlights:

• Audio messages are delivered quickly, as there’s no delay caused by transcription processing.

• Users can access the audio message immediately, ensuring faster communication.

Limitations:

• Two separate messages are sent, which can generate additional notifications.