# Chat Audio Transcription

The BlueFletch Chat Audio Transcription enables organizations to convert audio messages into text. Users can choose between two transcription options - before or after sending the audio - based on communication preferences and organizational priorities.

### Transcription Options

#### Before Sending

Transcription is completed before the audio message is sent. The text accompanies the audio in a single message.

#### After Sending

Transcription is processed after the audio message is sent, delivering the audio first and the transcription separately.

### To configure transcription settings in the BlueFletch Portal:

1. Access the Manage Organization page.
2. Navigate to the Chat Options section.
3. Use the dropdown menu to select one of three options: 

* OFF (default): No transcription enabled.
* Before Sending: Enable transcription before sending.
* After Sending: Enable transcription after sending.

4. Save changes to apply your selection.

### Highlights and Limitations

### Before Sending

#### Highlights:

* Combines audio and transcription into a single message for easier tracking and delivery.
* Transcription is immediately available alongside the audio, offering a seamless user experience.

#### Limitations:

* Delivery of the audio message is slightly slower due to the time required for transcription processing.

### After Sending

#### Highlights:

* Audio messages are delivered quickly, as there’s no delay caused by transcription processing.
* Users can access the audio message immediately, ensuring faster communication.

#### Limitations:

* Two separate messages are sent, which can generate additional notifications.


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