Chat Audio Transcription
The BlueFletch Chat Audio Transcription enables organizations to convert audio messages into text. Users can choose between two transcription options - before or after sending the audio - based on communication preferences and organizational priorities.
Transcription Options
Before Sending
Transcription is completed before the audio message is sent. The text accompanies the audio in a single message.
After Sending
Transcription is processed after the audio message is sent, delivering the audio first and the transcription separately.
To configure transcription settings in the BlueFletch Portal:
Access the Manage Organization page.
Navigate to the Chat Options section.
Use the dropdown menu to select one of three options:
OFF (default): No transcription enabled.
Before Sending: Enable transcription before sending.
After Sending: Enable transcription after sending.
Save changes to apply your selection.
Highlights and Limitations
Before Sending
Highlights:
Combines audio and transcription into a single message for easier tracking and delivery.
Transcription is immediately available alongside the audio, offering a seamless user experience.
Limitations:
Delivery of the audio message is slightly slower due to the time required for transcription processing.
After Sending
Highlights:
Audio messages are delivered quickly, as there’s no delay caused by transcription processing.
Users can access the audio message immediately, ensuring faster communication.
Limitations:
Two separate messages are sent, which can generate additional notifications.
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