Login & Logout


  1. Navigate to https://ems.bluefletch.com/login.

  2. Enter an email in the Email Address box, then select Continue.

  3. Enter the password and select Continue.

  4. Once logged in, the user will be automatically directed to the Support Agent tab on the organization's default dashboard. The user's first name and organization name are displayed at the bottom of the left-side navigation bar.

Forgot Password

The "forgot password" option is available on the login page for users who know the email address linked to their account but cannot recall their password.

  1. Go to the login page.

  2. If you can't remember your password, find and click on the "Forgot Password" link located below the password field.

  3. Enter the email address associated with your account.

  4. Check the reCaptcha box to verify your identity. If you don't proceed within 60 seconds, you may need to re-check the reCaptcha.

  5. Press the "Continue" button. A password reset link will be sent to your email address. Please note that you cannot edit your email address at this stage.

  1. Check your email and click on the provided password reset link.

  1. You will be taken to a page where you can create a new password. Your new password must meet all of the specified criteria, which will be highlighted in red until all requirements are met.

  2. Enter and re-enter your new password to complete the process.


  1. In the navigation sidebar on the left, click on the user's information (first name and organization).

  2. Press Logout.

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