Event Examples

This page shows example results of each supported event generated by the Support Application.

appusage

{
    "startTime": "2017-05-18T05:13:39Z",
    "endTime": "2017-05-18T05:15:01.526Z",
    "packageName": "io.optiko.support.optikosupport",
    "screenOnDuration": 0,
    "duration": 82,
    "deviceId": "141185225D0096",
    "event": "appusage",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-18T05:15:01.526Z"
}

appusage_history

{
    "details": {
      "tag": "appusage_history",
      "message": "{\"beginDate\":\"2023-2-01\",\"data\":[{\"foregroundServiceUsed\":0,\"inForeground\":250,\"packageName\":\"com.bluefletch.ems.auth.session\",\"timeVisible\":251},{\"foregroundServiceUsed\":229824,\"inForeground\":615,\"packageName\":\"com.bluefletch.ems.staging.messaging\",\"timeVisible\":616},{\"foregroundServiceUsed\":0,\"inForeground\":11,\"packageName\":\"com.wavelink.velocity\",\"timeVisible\":12},{\"foregroundServiceUsed\":161,\"inForeground\":605,\"packageName\":\"com.android.vending\",\"timeVisible\":607},{\"foregroundServiceUsed\":0,\"inForeground\":117,\"packageName\":\"com.bluefletch.ems.staging.browser\",\"timeVisible\":130},{\"foregroundServiceUsed\":0,\"inForeground\":98,\"packageName\":\"com.koushikdutta.vysor\",\"timeVisible\":104},{\"foregroundServiceUsed\":0,\"inForeground\":62,\"packageName\":\"com.google.android.permissioncontroller\",\"timeVisible\":88},{\"foregroundServiceUsed\":0,\"inForeground\":174,\"packageName\":\"com.bluefletch.ems.auth\",\"timeVisible\":176},{\"foregroundServiceUsed\":0,\"inForeground\":4,\"packageName\":\"com.android.chrome\",\"timeVisible\":6},{\"foregroundServiceUsed\":229433,\"inForeground\":14673,\"packageName\":\"com.bluefletch.ems.staging.launcher\",\"timeVisible\":15469},{\"foregroundServiceUsed\":8382,\"inForeground\":0,\"packageName\":\"com.bluefletch.goagentupdater\",\"timeVisible\":0},{\"foregroundServiceUsed\":68312,\"inForeground\":220,\"packageName\":\"com.bluefletch.ems.staging.auth.demo\",\"timeVisible\":247},{\"foregroundServiceUsed\":42985,\"inForeground\":100,\"packageName\":\"com.bluefletch.ems.staging.auth.oidc\",\"timeVisible\":122},{\"foregroundServiceUsed\":0,\"inForeground\":646,\"packageName\":\"com.android.settings\",\"timeVisible\":649},{\"foregroundServiceUsed\":107346,\"inForeground\":7721,\"packageName\":\"com.bluefletch.staging.chat\",\"timeVisible\":7738},{\"foregroundServiceUsed\":0,\"inForeground\":701,\"packageName\":\"com.symbol.tool.stagenow\",\"timeVisible\":703},{\"foregroundServiceUsed\":188993,\"inForeground\":15573,\"packageName\":\"com.bluefletch.ems.staging.support\",\"timeVisible\":26927},{\"foregroundServiceUsed\":118733,\"inForeground\":1698,\"packageName\":\"com.bluefletch.go\",\"timeVisible\":1719},{\"foregroundServiceUsed\":0,\"inForeground\":32,\"packageName\":\"com.android.systemui\",\"timeVisible\":38},{\"foregroundServiceUsed\":25393,\"inForeground\":3983,\"packageName\":\"com.bluefletch.ems.staging.deviceinformation\",\"timeVisible\":3997}],\"endDate\":\"2023-2-28\"}"
    },
    "deviceId": "unknown",
    "event": "appusage_history",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5150000,
    "time": "2023-02-06T12:45:03.6Z"
}

audioChange

batterycycle

bluetoothevent

bluetooth_le

boot

cellularchange

exception

heartbeat

installedapplications

Starting in Support Agent version 5.20.x, System level applications will be reported within the Installed System Applications event. The Installed Applications event will report user level applications.

installedsystemapplications

Starting in Support Agent version 5.20.x, System level applications will be reported within the Installed System Applications event.

lowbattery

lowmemory

lowstorage

missingpermissions

networkevent

networksession

packageadd

packageremove

powersession

settingschanged

storage

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