Commonly Reported Issues
Login button not showing
Resolution: Check that EMS Authorization app is successfully installed.
I click Login button and nothing loads
Resolution: Ensure the browser package name referenced in launcher.json auth_* array is installed on the device.
"Security Error" on Login
Resolution Steps:
Ensure the date/time is correct on the device
Ensure the necessary certificates to access website/IDP are on device
Ensure the website is https://
Otherwise, you might need to allow "unsecured websites" via BF Browser
Config error showing
Resolution Steps:
Ensure the launcher.json was built from the BlueFletch Portal
Ensure the launcher.json is valid JSON via a syntax tool, e.g. IDE
Ensure the device is able to reach the hosted server of the Launcher configuration, e.g. the network is not locking https://storage.googleapis.com/bluefletch-ems-filestore/...
Devices not reporting to BFE Portal
Resolution Steps:
Ensure the Device ID application is installed on device
Ensure the Support Application app is installed on device
Ensure the network that device is connected to can reach https://ems-pb-api.bluefletch.com over 443 and https://ems-services-api.bluefletch.com over 443
Timeout error on Portal
Device Location not showing in Portal
Resolution Steps:
Ensure location services are enabled on device
Ensure the Support Application has location permission granted
Check other applications e.g. Google Maps to see if location is populated
Device ID not displaying on Android 10 and up
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