# Commonly Reported Issues ## Login button not showing Resolution: Check that EMS Authorization app is successfully installed. ## I click Login button and nothing loads Resolution: Ensure the browser package name referenced in launcher.json auth\_\* array is installed on the device. ## "Security Error" on Login ![](https://799338798-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSxhNrDkmDAkv7QEWfOIh%2Fuploads%2FaiYC65bLpd47jEAOraUF%2Fimage003.png?alt=media\&token=3938dab2-a8e8-413b-941c-2949aad31fc4) Resolution Steps: * Ensure the date/time is correct on the device * Ensure the necessary certificates to access website/IDP are on device * Ensure the website is https\:// * Otherwise, you might need to allow "unsecured websites" via BF Browser ## Config error showing Resolution Steps: * Ensure the launcher.json was built from the BlueFletch Portal * Ensure the launcher.json is valid JSON via a syntax tool, e.g. IDE * Ensure the device is able to reach the hosted server of the Launcher configuration, e.g. the network is not locking [https://storage.googleapis.com/bluefletch-ems-filestore/](https://storage.googleapis.com/bluefletch-ems-filestore/c5ebf504-7362-4b4a-8706-45d5d605ff13/LauncherConfig/f16c5d96-f9f3-4094-9814-e5bf29976039/launcher.json?ts=1691002563840)... ## Devices not reporting to BFE Portal Resolution Steps: * Ensure the Device ID application is installed on device * Ensure the Support Application app is installed on device * Ensure the network that device is connected to can reach over 443 and over 443 ## Timeout error on Portal ## Device Location not showing in Portal Resolution Steps: * Ensure location services are enabled on device * Ensure the Support Application has location permission granted * Check other applications e.g. Google Maps to see if location is populated ## Device ID not displaying on Android 10 and up