Commonly Reported Issues

Login button not showing

Resolution: Check that EMS Authorization app is successfully installed.

I click Login button and nothing loads

Resolution: Ensure the browser package name referenced in launcher.json auth_* array is installed on the device.

"Security Error" on Login

Resolution Steps:

• Ensure the date/time is correct on the device

• Ensure the necessary certificates to access website/IDP are on device

• Ensure the website is https://

  • Otherwise, you might need to allow "unsecured websites" via BF Browser

Config error showing

Resolution Steps:

• Ensure the launcher.json was built from the BlueFletch Portal

• Ensure the launcher.json is valid JSON via a syntax tool, e.g. IDE

• Ensure the device is able to reach the hosted server of the Launcher configuration, e.g. the network is not locking https://storage.googleapis.com/bluefletch-ems-filestore/...

Devices not reporting to BFE Portal

Resolution Steps:

• Ensure the Device ID application is installed on device

• Ensure the Support Application app is installed on device

• Ensure the network that device is connected to can reach https://ems-pb-api.bluefletch.com over 443 and https://ems-services-api.bluefletch.com over 443

Timeout error on Portal

Device Location not showing in Portal

Resolution Steps:

• Ensure location services are enabled on device

• Ensure the Support Application has location permission granted

• Check other applications e.g. Google Maps to see if location is populated

Device ID not displaying on Android 10 and up