Commonly Reported Issues
Last updated
Last updated
Resolution: Check that EMS Authorization app is successfully installed.
Resolution: Ensure the browser package name referenced in launcher.json auth_* array is installed on the device.
Resolution Steps:
Ensure the date/time is correct on the device
Ensure the necessary certificates to access website/IDP are on device
Ensure the website is https://
Otherwise, you might need to allow "unsecured websites" via BF Browser
Resolution Steps:
Ensure the launcher.json was built from the BlueFletch Portal
Ensure the launcher.json is valid JSON via a syntax tool, e.g. IDE
Ensure the device is able to reach the hosted server of the Launcher configuration, e.g. the network is not locking https://storage.googleapis.com/bluefletch-ems-filestore/...
Resolution Steps:
Ensure the Device ID application is installed on device
Ensure the Support Application app is installed on device
Ensure the network that device is connected to can reach https://ems-pb-api.bluefletch.com over 443 and https://ems-services-api.bluefletch.com over 443
Resolution Steps:
Ensure location services are enabled on device
Ensure the Support Application has location permission granted
Check other applications e.g. Google Maps to see if location is populated
