# Commonly Reported Issues ## Login button not showing Resolution: Check that EMS Authorization app is successfully installed. ## I click Login button and nothing loads Resolution: Ensure the browser package name referenced in launcher.json auth\_\* array is installed on the device. ## "Security Error" on Login ![](/files/b0TmxjJIJifw0B41xrYC) Resolution Steps: * Ensure the date/time is correct on the device * Ensure the necessary certificates to access website/IDP are on device * Ensure the website is https\:// * Otherwise, you might need to allow "unsecured websites" via BF Browser ## Config error showing Resolution Steps: * Ensure the launcher.json was built from the BlueFletch Portal * Ensure the launcher.json is valid JSON via a syntax tool, e.g. IDE * Ensure the device is able to reach the hosted server of the Launcher configuration, e.g. the network is not locking [https://storage.googleapis.com/bluefletch-ems-filestore/](https://storage.googleapis.com/bluefletch-ems-filestore/c5ebf504-7362-4b4a-8706-45d5d605ff13/LauncherConfig/f16c5d96-f9f3-4094-9814-e5bf29976039/launcher.json?ts=1691002563840)... ## Devices not reporting to BFE Portal Resolution Steps: * Ensure the Device ID application is installed on device * Ensure the Support Application app is installed on device * Ensure the network that device is connected to can reach over 443 and over 443 ## Timeout error on Portal ## Device Location not showing in Portal Resolution Steps: * Ensure location services are enabled on device * Ensure the Support Application has location permission granted * Check other applications e.g. Google Maps to see if location is populated ## Device ID not displaying on Android 10 and up --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bluefletch.com/bluefletch-enterprise/technical-documentation/commonly-reported-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.