# Devices

## User Guide: Playbook MDM <a href="#user-guide-playbook-mdm" id="user-guide-playbook-mdm"></a>

### Devices <a href="#devices" id="devices"></a>

The [***Devices***](https://ems.bluefletch.com/playbook/devices) subtab of ***Playbook MDM*** is focused on features for managing all of the organization's devices. From this page, a device administrator can see a list of all devices, monitor their compliance through the statuses of their [plays](/bluefletch-enterprise/product-guides/portal/playbook-mdm/plays.md), reallocate devices between [deployment groups](/bluefletch-enterprise/product-guides/portal/playbook-mdm/deployment-groups.md), and troubleshoot or manage individual devices through logs, forced synchronization, and a [remote control platform](/bluefletch-enterprise/product-guides/portal/remote-control.md).

<figure><img src="/files/qFYEriEsl0l2Y7Idyy8h" alt="" width="563"><figcaption></figcaption></figure>

#### Device List <a href="#device-list" id="device-list"></a>

From the main ***Devices*** page, an administrator can see a paginated list of all devices and can search by terms to filter the list. Search terms are listed in a tooltip when hovering the cursor over the search bar and are formatted as "deviceId:\[device serial number]" to search by device ID or "name:\[deployment group]" to search by deployment group, for example.

<figure><img src="/files/VeyrZwpjbZiicpGHeO8d" alt="" width="563"><figcaption></figcaption></figure>

The ***Devices*** list has five columns by which to sort the data, many of which are also available for filtering within the search bar: *Device ID*, *Brand/Model*, *Deployment Group*, *Last Device Sync* (date and time), and *Last Known* (user ID, site ID, and IP address).

Each device is color-coded green or red to indicate its compliance status as compliant or non-compliant, respectively. Compliance is determined by whether or not all plays on the device were run successfully, which can be viewed in detail on a device's [summary](#device-summary) page. The list can be filtered to show only compliant or non-compliant devices through the filter icon within the search bar.

<figure><img src="/files/2lWmkVfTwYHyYi4TeyD2" alt="" width="563"><figcaption></figcaption></figure>

There are three buttons on the main ***Devices*** page for broad management of one or more devices from the list: **Change Deployment Group**, **Remove Deployment Group**, and **Delete**. All buttons are deactivated until at least one device in the list is check-marked.

<figure><img src="/files/Mdv72XpIwZqTRTo5hT2w" alt="" width="563"><figcaption></figcaption></figure>

**Change Deployment Group** moves the selected devices from one deployment group to another. The administrator selects the devices' new deployment group with the options in the *Add Deployment Group* selector.

<figure><img src="/files/aj5WtxRmfNn79Tf1dfIw" alt="" width="563"><figcaption></figcaption></figure>

**Remove Deployment Group** removes the selected devices from their current deployment group. These devices will need to be re-added to another deployment group in order to be actively managed again.

<figure><img src="/files/Luw8mi1RcfqQyo8scoFy" alt="" width="563"><figcaption></figcaption></figure>

**Delete** removes devices entirely from their deployment group and the ***Devices*** list.

<figure><img src="/files/TotOW4IU9mWC6rmjVOWz" alt="" width="563"><figcaption></figcaption></figure>

Clicking on a particular device ID proceeds to its ***Device Summary*** page, which contains more detailed information and features for manipulating that device individually.

#### Device Summary <a href="#device-summary" id="device-summary"></a>

<figure><img src="/files/uGyz1VMbE3xkBZcq3RMN" alt="" width="563"><figcaption></figcaption></figure>

The features available from a ***Device Summary*** page include:

* a list of the device's product and analytical information, such as *IP Address*, *OS Build*, and *First Reported Time*.
* a list of ***Plays on Device*** that provides the status of each play; this can help determine how a device got out of compliance.
* an options menu containing the buttons **Change Deployment Group**, **Remove Deployment Group**, **Request Application Log Uploads**, **View Uploaded Application Logs**, **Force Sync**, **Delete Device**, **Find Device**, and optionally **Remote Control**, if the organization has requested that BlueFletch turn on that feature.
* a **Detailed Device View** button which navigates to that device's [***Device Details Dashboard***](/bluefletch-enterprise/product-guides/portal/support-agent/device-details.md).

<figure><img src="/files/vhip8hQqY5NnipCG6kL3" alt="" width="563"><figcaption></figcaption></figure>

**Request Application Logs Uploads** prompts the device to upload each of its application logs. Once this is complete, all the device's logs will be listed if the user selects **View Uploaded Application Logs**.

<figure><img src="/files/RhkQZR0cbyZztHw3xuG9" alt="" width="563"><figcaption></figcaption></figure>

**Force Sync** sends a message to the device forcing it to run the [Playbook Agent](/bluefletch-enterprise/product-guides/playbook-agent.md)'s synchronization action which checks for any new plays, or plays that have been changed since the device was last synced, and runs them.

**Remote Control** opens a Remote Control window to [view and virtually handle a device from the BlueFletch Portal](/bluefletch-enterprise/product-guides/portal/remote-control.md). The device must have the BlueFletch [Remote Control Agent application](/bluefletch-enterprise/product-guides/device-applications/device-remote-control.md) installed.

<figure><img src="/files/R4KKRioVfXkD4DPLA8ar" alt="" width="563"><figcaption></figcaption></figure>

**Find Device** prompts the [Support Application](/bluefletch-enterprise/product-guides/support-application.md) to chime and open an alert on the device requesting the user to return the device to a charger immediately.


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