Technical Guide

The table shows the configuration options available in the Support Agent table. It contains settings for the Find Me feature, active location tracking, and custom log file submission. The default values for each setting are laid out. It also provides information on when each configuration was introduced.

Field	Description
eventUrl	string Url to send event information. By default sends to BlueFletch Enterprise.
eventAuthKey	string Auth token key name, for use with posting events Azure.
eventAuth	string Auth key value, for use with posting events to Azure.
logUrl	string Host URL to be used when submitting device application logs.
loggingLevel	string Internal logging level. info, debug, error, warn. Default is 'info'.
useSplunk	boolean If desired, the events can be sent directly to Splunk. The eventUrl would need to be overwritten to point to Splunk. This will cause Support tool to send events ONLY to Splunk. Default is false.
splunkUrl	string Used for forwarding events to Splunk as well as normal event url. This should be the Host/Port of the Splunk Event Collector.
splunkAuthToken	string Auth token defined within the Splunk Event Collector.
splunkLogAuth	string Splunk auth token used when submitting application logs to Splunk.
splunkSource	string If using Splunk, if desired, use this field to identify the source.
splunkSourceType	string If using Splunk, if desired, use this field to identify the source type.
splunkApiPath	string If using Splunk, if desired, use this field to identify the additional path into API. Example: 'services/collector/raw'.
splunkApiLogPath	string The Splunk collector path used when submitting device logs to Splunk.
ignoreSSLCerts	boolean indicates to ignore SSL Certificate issues during Splunk event posting. Default is false.
loggingConnection	string Connection information on uploading to AZURE blob storage.
loggingContainer	string AZURE Blob Storage Container name.
detailedNetwork	boolean Allows for detailed network reporting. Default is false.
detailedCellularChanges	boolean Allows for detailed cellular change reporting. Determines if a detailed event of cellular information is reported when cellular strength changes.
installAppsUncradled	boolean If the Device is Un-cradled, and this flag is true, will send the Installed Applications event. Default is true.
installAppsOnBoot	boolean During Reboot processing, if the device is un-cradled, and this flag is true, will send the Installed Applications event. Default is true.
heartBeatTimerMinutes	integer Heartbeat event is fired every x minutes. The value of this parameter can not be less than 10 minutes. Default is 20.
samplingTimer	integer Application sampling timer. Timer runs to track which application is in the foreground. Value is represented in seconds. Default is 1800.
lowStorageTimer	integer Alarm setting for low storage checking. The number of seconds before firing the alarm. Default is 14400.
collectTopBandwidthHour	integer The hour of the day when Topbandwidth event should be sent. Default is 3.
collectTopBandwidth	boolean Should the topbandwitdh event be sent. Default is false.
maxReturnedBackgroundProcs	integer Number of background processes to track. Used within UI display processing. Default is 5.
maxDaysToSave	integer Max Days to keep event data. Value is represented in days. Default value is 31.
maxDaysEventsSave	integer Max Days to keep Non-Posted Event data. If no Network or no Org ID for 10 days, the data is thrown away. Default value is 10.
eventProcessPhone	boolean If true, Support Tool generates phone events when phone calls are received.
speedTestUrl	string The URL used for speed test processing.
speedTestPing	string The URL used for PING during Speed test.
orgId	string For reporting purposes, the organization Id that the events belong to.
orgPhone	string Organization support phone number. Displayed within Help Desk UI.
orgTicketUrl	string Organization Support Ticket URL. Used within Help Desk UI.
orgTicketBrowser	string Package name for an alternative browser to override the default browser displaying orgTicketUrl.
helpAdminHash	string Admin password used for Device actions (factory reset, wifi reapply).
allowPhone	boolean Indicates allow the Help Desk Calling to be used. Default is true.
dateTimeFormat	string A format string for displaying Date / Time. Marshmallow has a bug that does not allow the user to change the format, this is to get around that bug. Default is "yyyy-MM-dd 'at' HH:mm:ss zzz".
findMeAutoEnabled	boolean Auto Find Me enabled. Default is true.
findMePlayMedia	boolean For the Find Me Feature, Play Media (true) or play a Notification Sound (false). Default is true.
findMePlayInternalMedia	boolean If true, will play the internal Media, otherwise uses the information defined in findMeExtenalMedia. Default is true.
findMeTimeToPlay	integer For LONG plays, the number of minutes to play. Default is 10.
findMeTimeToPlayShort	integer For short sound notifications, the number of minutes to play. Short is defined by Low Battery notification or battery notifications under Warning level value. Default is 1.
findMeExternalMedia	string A path to external media to play during the Find Me notification.
findMeBatteryLevelWarning	integer The battery level to start sending Find Me notifications and play a Short sound. This is different than the systems Low Battery action. Default is 10.
findMeLowBatteryExternalMedia	string A path to external media to play during the Low Battery notification. Introduced in 5.15.5.
findMeIgnoreScreenState	boolean Ignore Screen State. If the value is false, Support Agent will NOT play an alert sound when the screen is on (only a visual message is presented to the user). If the value is true, Support Agent will ignore the screen state and will always play the sound. The default state is set to true.
findMeMovementThresholdSeconds	integer Wait for given number of seconds of non-movement before playing, 0 to disable. Default is 0 (disabled).
findMeStopAlertOnMotion	boolean Stop Alerting if Motion. If true and the alert is happening and the device is moving, turn alert off. Default is false.
findMeAlarmVolume	integer This allows for changing the Find Me alarm volume. Is a value from 50 to 100 and represents percentage of max volume. Default is 100. Introduced in 5.15.5.
findMeLowBatteryAlarmVolume	integer This allows for changing the Low Battery alarm volume. Is a value from 50 to 100 and represents percentage of max volume. Default is 100. Introduced in 5.15.5.
activeLocationTracking	boolean Active Location Tracking enabled. Default is true. Introduced in version 5.6.2.
activeLocationIntervalSeconds	integer If activeLocationTracking is true, GPS Active Location Tracking will be invoked at this interval (in seconds) if no movement has been detected from the device during that time. Default is 10. Introduced in version 5.6.2.
activeLocationMinDistance	integer Minimum distance change, in meters, for GPS update to occur. Default is 1. Introduced in version 5.6.2.
submitLogs	object Defines custom log file submission. Used if desire to upload log files from other applications to Splunk or Azure Blob Storage.
allowSpeedTestUI	boolean Used to hide or show the Speed Test button in Dashboard. Default state is set to true.

submitLogs

The submitLogs table controls the settings for uploading log files from other applications to Splunk or Azure. The table includes settings for enabling or disabling log file submission, specifying the directories to be uploaded, and setting the hours of the day when the log files should be uploaded.

Field	Description
enabled	boolean Are log submission files enabled. Valid values are "true" and "false", defaults to "false".
alarmEnabled	boolean If should upload log files at a certain time interval. Valid values are "true" and "false", defaults to "false".
hourOfDayToSend	integer If alarmEnabled, this indicates the hour of the day to send the log files
sendOnBoot	boolean Should log files be sent on boot of the device. Valid values are "true" and "false", defaults to "false".
directories	object Array of Log Directory objects, that indicate what should be uploaded. NOTE This only works on Android 10 and below, as Support Application will not have access to parts of the file system.
multipleHoursOfDayToSend	string If alarmEnabled, this indicates the hour(s) of the day which logs will be sent between 0 and 23. Based on the device time and repeats daily.

logdirectories

The logdirectories table stores information about the log files that should be submitted to Splunk or Azure. By configuring the settings in the table, you can ensure that the log files are uploaded to the desired destination at the desired time.

Field	Description
application	string Name of the Application. If sending to splunk will be used as the sourceType.
location	string Path on the device where the log files exist. NOTE This only works on Android 10 and below, as Support Application will not have access to parts of the file system.
files	string Name of the file to upload. This can be represented as a regular expressiion.
extractor	string If a custom extractor is needed to reformat the data. Currently on CSV reformatting is supported.

Configuring Log File Submissions

In the sample configuration below, you can set when and where the log files are uploaded. If submitLogs is set to true, it will enable log file submission. When log file submission fails, there won't be any notification alert if alarmEnabled is set to false. When the device boots up and sendOnBoot is set to false, log files won't be automatically uploaded. Use the example below as a guide:

"submitLogs": {
    "enabled" :  true,
    "alarmEnabled" :  false,
    "sendOnBoot": false,
    "multipleHoursOfDayToSend": "2, 4, 5, 23",
    "directories" : [
      {
                    "application": "rxlogger.resources",
                    "location": "/sdcard/RxLogger/",
                    "files": "(.)Resource(.)_+([1-9]|[0-9][0-9])+\\.csv",
                    "extractor": "rxloggercsv"
                },
                {
                    "application": "rxlogger.snapshots",
                    "location": "/sdcard/RxLogger/snapshots/",
                    "files": "(.)snapshot(.)\\.txt"
                },
                {
                    "application": "rxlogger.system",
                    "location": "/sdcard/RxLogger/",
                    "files": "(.*)System+([0-9]|[0-9][0-9])+\\.txt"
                }
            ]
        }
    },

Event Information

The Support Application generates different events, with each event containing specific data points. Some data points are common to all events.

Events

The following details the different events that are supported.

applog

A custom application log used by individual applications to indicate an action has occurred.

Field	Data Type	Description
airplaneMode	Boolean	Indicates whether the device currently has airplane mode enabled.
cellularState	String	Indicates the current state of the device's cellular service (i.e., 'CONNECTED' and 'DISCONNECTED').
network	Object	Collection of wifi information that includes whether or not wifi is enabled.
details.tag	String	Defines a category for the applog event occurring (e.g. "loginStart", userReauth, RemoteSessionInfo, etc.).
details.message	String	Additional information on the logged event. Often logged JSON data or a brief description such as an error message.
details.package	String	Package name of the application logging the event.

appusage

Event indicates the usage of an application. The event is generated when the user changes to another application, and will log the details of the previous application.

Example steps:

1. User is in Launcher, logs in.

2. User opens an application A (calculator, or any other app). Uses the app for at least a few seconds.

3. User goes back to Launcher. The agent should generate an appusage event for the application that was previously opened.

Field	Data Type	Description
startTime	Date/Time	Calculated start time of the application launch.
endTime	Date/Time	Date/Time when application went into background.
duration	long	Length of time, in seconds, that the application was in the foreground.
screenOnDuration	long	Length of time, in seconds, that the screen was on while application in foreground.
packageName	String	Name of the package representing the application.
packageLabel	String	The display name of an application.

appusage_history

This Event provides application usage for a time period range.

Field	Type	Description
details.message	String	An JSON object with execution time and array of applications.

The details.message column will contain a JSON object with the begin and end date ranges, and a data array of objects. Each entry in the array will indicate a different application.

{
    beginDate: 'the beginning of the date range',
    data: [
        {
            "packageName":  name of the package,
            "foregroundServiceUsed": number of seconds foreground services executed
            "inForeground": number of seconds in foreground,
            "timeVisible": number of seconds visible
        }
    ],
    endDate: 'the end of the date range'
}

batterycycle

Event indicates the battery has cycled.

A battery cycle is calculated during power change. When the battery level goes up, the incrementmental value change is tracked. Once this incremental value equals to 100, it is considered a battery cycle.

Example:
1. The device battery starts at 90.
2. The device charges to 100.  That is a change of 10.  10 is added to internal storage.
3. The device battery drains to 50.
4. The device charges to 80.  That is a change of 30.  This is added to internal storage, which is now 40.

bluetoothevent

Event indicating a change in Bluetooth state or pairing status.

Field	Data Type	Description
bluetooth	Object	Collection of events with information on Bluetooth state and paired devices.
details.tag	String	Defines a category for the Bluetooth event occurring: "bluetooth_pairing_request", "bluetooth_state_change", "bluetooth_connected", or "bluetooth_disconnected".

bluetooth_le

Event showing BLE information for connected Bluetooth Low Energy devices.

Field	Data Type	Description
details.message	String	Contains a JSON representation of data from the BLE device.

boot

Event indicates the device just booted up. Will start tracking the Settings.

Field	Data Type	Description
deviceSettings	Object	Collection of Settings information: devMode, adbEnabled, usb, rootAccess, disabledlockScreen.
devicedetails	Object	Collection of OS related information: os, build, kernel, type.
ntpServer	String	IP address of a device's configured NTP server.

cellularchange

Tracks changes in information or state of the device's cellular service

Field	Data Type	Description
airplaneMode	Boolean	Indicates whether the device currently has airplane mode enabled
cellularState	String	Indicates the current state of the device's cellular service (i.e., 'CONNECTED' and 'DISCONNECTED')
cellularNetwork	String	The type of the cellular network that the device is using (e.g., 'LTE')
cellularInfo	String	An array printed as a string that describes the cellular network
lastCellularLevel	int	Signal level of the cellular network
wifiInfo	Object	Collection of wifi information that includes whether or not wifi is enabled
gps	Object	Collection of GPS information that includes whether it's enabled and where the device is

exception

Event indicates an Exception occurred within the Optiko Agent.

Field	Data Type	Description
stackTrace	String	The stack trace of the error

heartbeat

Event is fired to let the server know that this device is still active. Occurs every 15-30 minutes (configurable).

Field	Data Type	Description
airplaneMode	Boolean	Indicates whether the device currently has airplane mode enabled
cellularState	String	Indicates the current state of the device's cellular service (i.e., 'CONNECTED' and 'DISCONNECTED')
network	Object	Collection of wifi information that includes whether or not wifi is enabled
bluetooth	Object	Collection of events with information on Bluetooth state and paired devices.

installedapplications

Event gives a list of installed user applications. Generated under these conditions:

• On initial start of application (silent initialization, device boot), is not connected to power, and installAppsOnBoot is true.

• Power connection change, device is discharging, and installAppsUncradled is true.

Field	Data Type	Description
appdetails	Array List	Array of objects contain "label", "name" and "ver" of packages installed.

licensecheck

Event indicates a warning or error with a device license.

location

This event is generated when the Find Device processing is occuring.

lowbattery

To indicate that battery is getting low. System typically invokes when battery level gets below 15%.

lowmemory

To indicate that memory is getting low. onLowMemory at application level.

lowstorage

This event is generated when one of four locations are over 80% used. This usage is check on device Boot, when an application is installed or removed, on request (via SilentInitActivity), and on a timer.

missingpermissions

Event indicates that the Support Application is missing permissions. Introduced in version 5.14.2.

Field	Type	Description
details.message	String	An array list of the missing permissions.

networkevent

Tracks information of current network connection.

Link Properties Information

Describes the properties of a network link. A link represents a connection to a network. It may have multiple addresses and multiple gateways, multiple dns servers but only one http proxy and one network interface.

Field	Data Type	Description
dnsServer	List<InetAddress>	List of IP address of DNS servers
domains	String	The DNS domains search path set for this link
proxyHost	String	The host of the proxy
proxyPort	int	The port of the proxy
proxyExclusionList	String[]	List of hosts for which the proxy is ignored
interfaceName	String	Interface name for this link
linkAddresses	ArrayList<LinkInformation>	List of LinkInformation that contains: host InetAddress, host flags, host scope
routes	ArrayList<RouteInformation>	List of information of all routes set to this link

Network Information

Field	Data Type	Description
detailedState	String	Reports the current fine-grained state of the network.
extraInfo	String	Report the extra information about the network state, if any was provided by the lower networking layers.
isAvailable	Boolean	Indicates whether network connectivity is possible.
isFailover	Boolean	Indicates whether the current attempt to connect to the network resulted from the ConnectivityManager trying to fail over to this network following a disconnect from another network.
isConnected	Boolean	Indicates whether network connectivity exists and it is possible to establish connections and pass data.
isRoaming	Boolean	Indicates whether the device is currently roaming on this network. When true, it suggests that use of data on this network may incur extra costs.
networkType	Integer	Reports the type of network (mobile, wifi, wimax, ethernet, bluetooth)
state	String	Reports the current coarse-grained state of the network.
subtype	Integer	Return a network-type-specific integer describing the subtype of the network.
subtypeName	String	Return a human-readable name describing the subtype of the network.
typeName	String	Return a human-readable name describe the type of the network, for example "WIFI" or "MOBILE".
reason	String	Report the reason an attempt to establish connectivity failed, if one is available.

Wifi Information

Field	Data Type	Description
connected	Boolean	Indicates whether network connectivity exists and it is possible to establish connections and pass data.
hiddenSSID	Boolean	true if this network does not broadcast its SSID, so an SSID-specific probe request must be used for scans.
bssid	String	Return the basic service set identifier (BSSID) of the current access point. The BSSID may be null if there is no network currently connected.
linkSpeed	Integer	Returns the current link speed in Mbps.
networkId	Integer	Each configured network has a unique small integer ID, used to identify the network when performing operations on the supplicant.
ssid	String	Returns the service set identifier (SSID) of the current 802.11 network.
roaming	Boolean	Indicates whether the device is currently roaming on this network. When true, it suggests that use of data on this network may incur extra costs.
rssi	Integer	Returns the received signal strength indicator of the current 802.11 network, in dBm.
macAddress	String	Returns device's MAC address.
connectType	String	Type of network connection. Values are "WIFI" and "MOBILE".
connectSubtype	String	Return a human-readable name describing the subtype of the network.
ipAddress	String	Return device's IP address.
frequency	Integer	Returns the current frequency in MHz.
gateway	String	Returns the gateway address.
dns1	String	Domain Name Server name.
dns2	String	Alternate Domain Name Server name.
proxy	String	Defines the http proxy configuration.
savedNetworks	ArrayList<String>	List of SSIDs of saved networks.

networksession

Event indicates a change in SSID / BSSID. Then event is generated when a Connection Change event occurs.

Field	Data Type	Description
startTime	Date/Time	Start Date/time of the connection
endTime	Date/Time	Date/Time when connection lost
duration	long	Duration, in seconds, of the connection
minRssi	long	Minimum Rssi value duration connection
maxRssi	long	Maximum Rssi value duration connection
avgRssi	double	Average Rssi value duration connection
ssid	String	SSID of the Connection
bssid	String	BSSID of the Connection

packageadd

Event indicates the package / application has been Added to the system.

Field	Data Type	Description
appdetail		contains package Label, Name and the Version

packageremove

Event indicates the package / application has been removed from the system.

Field	Data Type	Description
appdetail		Contains the name of the Package.

powersession

Event indicating the Charging / Discharging. When a device stops charging (removed from Cradle), this event will be generated indicating the duration of the Charge, begining/ ending Charge, and Rate of Charge per hour. Once the device is begins to charge (placed on Cradle), an event will be generate indicating the Discharge of the battery (duration, beginning/ending charge, rate per hour of discharge).

Use "type" field to determine if a "charge" or "discharge" event session.

Field	Data Type	Description
type	String	indicates either a CHARGE or DISCHARGE session
startTime	Date/Time	Start Date/Time of session
endTime	Date/Time	Ending Date/Time of session
duration	long	Length, in seconds, of the session
startCharge	long	Charge value at the beginning of session
endCharge	long	Charge value at the end of session
ratePerHour	double	Rate per hour of the charge or discharge
projectedHour	long	Projected number of hours to discharge or charge the device

settingsChange

If any of the Android Settings (USB, Root Access, etc) change from the BOOT of the device, then this event will be sent out.

shutdown

Indicates a device has shutdown normally.

support

Event indicates information concerning logs, storage information, device settings, and device information.

Data Points

Each of the events have the following common data points.

Common

Field	Data Type	Description
time	Date	The date/time the event was generated.
orgId	String	The organization ID to which the device belongs.
origin	String	Indicates "handheld".
originModel	String	Device model identifier (e.g. TC21, CT60, etc.).
version	Integer	Support Agent application version number.
event	String	The event name.
deviceId	String	The device serial number.
userSettings	Map<String, String>, converted to JSON Array	Key/value pairs of user application settings. i.e. StoreNumber, User Id, etc.

Device Activity details

Some events contain additional device details. These details include the following points: Battery, Network, GPS (location), ScreenState, Foreground APP, and Additional Details (optional).

Field	Data Type	Description
foregroundApp	String	Package / Application that is currently in the foreground when event generated
screenState	String	Screen ON or OFF
details	Hash Map	Key / value pairs of different data points. Most likely from other applications.
permissionsAppUsage	Boolean	1 or 0 to indicate if the Optiko Agent as permissions to use AppUsage data. If the field does not exist, then device does not support application usage permissions.
activeAdmins	Array List	List of package names that are currently set as Device Administrator applications. Package name strings separated with a comma (e.g. [“com.airwatch.admin.motorolamx”,“com.google.android.gms”]).
accessPoints	Array List	List of the network access points nearest to a device; the results of a WiFi scan via the Support Agent application.
airplaneMode	Boolean	Indicates whether the device currently has airplane mode enabled
cellularState	String	Indicates the current state of the device's cellular service (i.e., 'CONNECTED' and 'DISCONNECTED')
battery	Object	Battery information. See Battery for details.
gps	Object	GPS information. See GPS for details
network	Object	Network information. See Network for details

Battery

Field	Data Type	Description
technology	String	battery tech, ex: Li-ion
connectionState	String	If charging, how is the battery connected: USB, Wireless, etc
health	String	The health of the battery, as detected by the OS. Good, Bad, etc.
serialNumber	String	The Battery serial Number
status	String	Battery status, charging or discharging
voltage	int	Battery voltage
temperature	double	Current battery temperature
charge	double	Current charge on battery
maxCapacity	double	Maximum charging capacity of device's battery, which registers as fully-charged (e.g.100, 97, etc.).

BatteryDetail

Field	Data Type	Description
manufactureDate	Date	Battery manufacture date.
partNumber	String	Part number for battery. Prefix is "21-” or “82-” (e.g. "21-xxxxx-01 Rev. X").
backupBatteryVoltage	String	Backup battery voltage.
ratedCapacity	String	Rated capacity of the battery.
decommissionStatus	String	Decommission status of the battery.
baseCumulativeCharge	String	Cumulative charge using Zebra charging equipment only.
noOfChargeCycle	String	Number of charge cycles.
totalCumulativeCharge	String	Cumulative charge using any (Zebra or non-Zebra) charging equipment.
secondsSinceFirstUse	String	Number of seconds passed since the battery was placed in a charger/terminal for the first time.
presentCapacity	String	Maximum amount of charge that could be pulled from the battery under the present discharge conditions if the battery is fully charged.
healthPercentage	String	Battery health indicator in percentage (0 to 100).
timeToEmpty	String	Remaining time until the device becomes unusable under current discharge conditions. If the returned value is "65535", then timeToEmpty is considered to be unknown.
timeToFull	String	Time until battery is fully charged under present charging conditions. If the returned value is "65535", then timeToFull is considered to be unknown.

Bluetooth

Field	Data Type	Description
state	String	Bluetooth enabled status; "on" or "off".
device	Array List	Objects consisting of string values for paired devices' deviceName, connectionStatus, macAddress, category, and subCategory.

GPS

GPS Location information

Field	Data Type	Description
gpsEnabled	boolean	Is GPS Location enabled
netEnabled	boolean	Is Network Location enabled
passiveEnabled	boolean	Is Passive Location enabled
gpsLat	String	Latitude according to GPS Location
gpsLong	String	Longitude according to GPS Location
netLat	String	Latitude according to Network Location
netLong	String	Longitude according to Network Location
passiveLat	String	Latitude according to Passive Location
passiveLong	String	Longitude according to Passive Location

Network

Field	Data Type	Description
connectionSubType	String	battery tech, ex: Li-ion
connectType	String	Type of network connection. Values are "WIFI" and "MOBILE".
connected	boolean	connected (1) or not connected (0)
ssid	String	Current SSID
ipAddress	String	AP Ip Address
linkSpeed	int	Link Speed
networkId	Int	Network ID
isRoaming	boolean	Is the device roaming.
rssi	int	RSSI value, indicates Signal Strength
hiddenSSID	boolean	Is the SSID Hidden

appusage

{
    "startTime": "2017-05-18T05:13:39Z",
    "endTime": "2017-05-18T05:15:01.526Z",
    "packageName": "io.optiko.support.optikosupport",
    "screenOnDuration": 0,
    "duration": 82,
    "deviceId": "141185225D0096",
    "event": "appusage",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-18T05:15:01.526Z"
}

appusage_history

{
    "details": {
      "tag": "appusage_history",
      "message": "{\"beginDate\":\"2023-2-01\",\"data\":[{\"foregroundServiceUsed\":0,\"inForeground\":250,\"packageName\":\"com.bluefletch.ems.auth.session\",\"timeVisible\":251},{\"foregroundServiceUsed\":229824,\"inForeground\":615,\"packageName\":\"com.bluefletch.ems.staging.messaging\",\"timeVisible\":616},{\"foregroundServiceUsed\":0,\"inForeground\":11,\"packageName\":\"com.wavelink.velocity\",\"timeVisible\":12},{\"foregroundServiceUsed\":161,\"inForeground\":605,\"packageName\":\"com.android.vending\",\"timeVisible\":607},{\"foregroundServiceUsed\":0,\"inForeground\":117,\"packageName\":\"com.bluefletch.ems.staging.browser\",\"timeVisible\":130},{\"foregroundServiceUsed\":0,\"inForeground\":98,\"packageName\":\"com.koushikdutta.vysor\",\"timeVisible\":104},{\"foregroundServiceUsed\":0,\"inForeground\":62,\"packageName\":\"com.google.android.permissioncontroller\",\"timeVisible\":88},{\"foregroundServiceUsed\":0,\"inForeground\":174,\"packageName\":\"com.bluefletch.ems.auth\",\"timeVisible\":176},{\"foregroundServiceUsed\":0,\"inForeground\":4,\"packageName\":\"com.android.chrome\",\"timeVisible\":6},{\"foregroundServiceUsed\":229433,\"inForeground\":14673,\"packageName\":\"com.bluefletch.ems.staging.launcher\",\"timeVisible\":15469},{\"foregroundServiceUsed\":8382,\"inForeground\":0,\"packageName\":\"com.bluefletch.goagentupdater\",\"timeVisible\":0},{\"foregroundServiceUsed\":68312,\"inForeground\":220,\"packageName\":\"com.bluefletch.ems.staging.auth.demo\",\"timeVisible\":247},{\"foregroundServiceUsed\":42985,\"inForeground\":100,\"packageName\":\"com.bluefletch.ems.staging.auth.oidc\",\"timeVisible\":122},{\"foregroundServiceUsed\":0,\"inForeground\":646,\"packageName\":\"com.android.settings\",\"timeVisible\":649},{\"foregroundServiceUsed\":107346,\"inForeground\":7721,\"packageName\":\"com.bluefletch.staging.chat\",\"timeVisible\":7738},{\"foregroundServiceUsed\":0,\"inForeground\":701,\"packageName\":\"com.symbol.tool.stagenow\",\"timeVisible\":703},{\"foregroundServiceUsed\":188993,\"inForeground\":15573,\"packageName\":\"com.bluefletch.ems.staging.support\",\"timeVisible\":26927},{\"foregroundServiceUsed\":118733,\"inForeground\":1698,\"packageName\":\"com.bluefletch.go\",\"timeVisible\":1719},{\"foregroundServiceUsed\":0,\"inForeground\":32,\"packageName\":\"com.android.systemui\",\"timeVisible\":38},{\"foregroundServiceUsed\":25393,\"inForeground\":3983,\"packageName\":\"com.bluefletch.ems.staging.deviceinformation\",\"timeVisible\":3997}],\"endDate\":\"2023-2-28\"}"
    },
    "deviceId": "unknown",
    "event": "appusage_history",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5150000,
    "time": "2023-02-06T12:45:03.6Z"
}

exception

{
    "stackTrace": "io.optiko.agent.common.models.CoreException: java.lang.ArithmeticException: divide by zero
                    at io.optiko.agent.OptikoApplication.onUncaughtException(OptikoApplication.java:168)
                    at io.optiko.agent.OptikoApplication$1.uncaughtException(OptikoApplication.java:48)
                    at android.support.v7.app.AppCompatDelegateImplBase$1.uncaughtException(AppCompatDelegateImplBase.java:70)
                    at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:693)\n\tat java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:690)
                    at dalvik.system.NativeStart.main(Native Method)\nCaused by: java.lang.ArithmeticException: divide by zero
                    at io.optiko.agent.features.ui.developer.InformationDisplayActivity$2.onClick(InformationDisplayActivity.java:102)
                    at android.support.v7.app.AlertController$ButtonHandler.handleMessage(AlertController.java:161)
                    at android.os.Handler.dispatchMessage(Handler.java:102)\n\tat android.os.Looper.loop(Looper.java:136)
                    at android.app.ActivityThread.main(ActivityThread.java:5034)\n\tat java.lang.reflect.Method.invokeNative(Native Method)
                    at java.lang.reflect.Method.invoke(Method.java:515)\n\tat com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:786)
                    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:602)\n\t... 1 more\n",
    "deviceId": "141185225D0096",
    "event": "exception",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",,
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-24T08:59:28.299Z"
}

networksession

{
    "startTime": "2017-05-18T07:39:18Z",
    "ssid": "\<unknown ssid\>",
    "endTime": "2017-05-18T07:39:18Z",
    "maxRssi": -200,
    "minRssi": -200,
    "duration": 0,
    "avgRssi": -200,
    "deviceId": "141185225D0096",
    "event": "networksession",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-18T07:39:26.427Z"
}

powersession

{
    "type": "discharging",
    "startTime": "2017-05-17T14:52:56Z",
    "endTime": "2017-05-18T13:27:48.6Z",
    "projectedHour": 94,
    "ratePerHour": 1.062835211336909,
    "startCharge": 85,
    "endCharge": 61,
    "duration": -81292,
    "deviceId": "141185225D0096",
    "event": "powersession",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-18T13:27:48.6Z"
}

batterycycle

{
    "battery": {
      "technology": "Li-ion",
      "connectionState": "",
      "health": "Good",
      "serialNumber": "Unknown"
      "status": "Discharging",
      "voltage": 0,
      "temperature": 32,
      "charge": 60,
      "maxCapacity": 100
    },
    "foregroundApp": "com.google.android.gms.persistent",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "screenState": "off",
    "deviceId": "unknown",
    "event": "batterycycle",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5100000,
    "time": "2017-05-18T12:42:40.6Z"
}

bluetoothevent

{
    "details": {
      "tag": "bluetooth_connected"
    },
    "permissionsAppUsage": false,
    "bluetooth": {
      "state": "on",
      "devices': [
        {
          "deviceName":"Wireless Headphones",
          "connectionStatus":"paired",
          "macAddress":"DD:A9:Q3:E8:75:E3",
          "category":"audio_video",
          "subCategory":"headset"
        }
      ]
    },
    "deviceId": "unknown",
    "event": "bluetoothevent",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5100000,
    "time": "2022-07-20T12:45:03.6Z"
}

bluetooth_le

{
    "details": {
      "message": "{"deviceAddress":"reported_address","Device Name":"name_from_device","Battery Level":18,"Model Number":"model_number","Manufacturer Name":"reported name","Hardware Revision":"hardware report","Firmware Revision":"firmware","Software Revision":"reported software version","Serial Number":"a serial numer"}"
    },
    "deviceId": "unknown",
    "event": "bluetooth_le",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5150011,
    "time": "2023-03-20T12:45:03.6Z"
}

packageadd

{
    "appdetail": {
      "name": "com.bluefletch.dealrover",
      "ver": "1.0.27"
    },
    "battery": {
      "technology": "Li-ion",
      "connectionState": "AC",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Charging",
      "voltage": 0,
      "temperature": 32,
      "charge": 50,
      "maxCapacity": 100
    },
    "foregroundApp": "com.android.launcher",
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "screenState": "on",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "deviceId": "unknown",
    "event": "packageadd",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "CT60",
    "version": 5110004,
    "time": "2017-05-22T18:44:50.261Z",
    "userSettings": {
      "settingsKey": "settingsValue"
    }
}

packageremove

{
    "appdetail": {
      "name": "com.bluefletch.dealrover",
      "ver": ""
    },
    "battery": {
      "technology": "Li-ion",
      "connectionState": "AC",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Charging",
      "voltage": 0,
      "temperature": 32,
      "charge": 50,
      "maxCapacity": 100
    },
    "foregroundApp": "com.android.launcher",
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "screenState": "on",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "deviceId": "unknown",
    "event": "packageremove",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC21",
    "version": 5120007,
    "time": "2017-05-22T18:44:21.835Z",
    "userSettings": {
      "settingsKey": "settingsValue"
    }
}

installedapplications

{
    "appdetails": [
      {
        "name": "com.android.soundrecorder",
        "ver": "4.4.2-2470823"
      },
      {
        "name": "com.android.sdksetup",
        "ver": "4.4.2-2470823"
      },
      {
        "name": "com.android.launcher",
        "ver": "4.4.2-2470823"
      },
      {
        "name": "com.google.android.syncadapters.contacts",
        "ver": "4.4.2-2470823"
      }
    ],
    "battery": {
      "technology": "Li-ion",
      "connectionState": "AC",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Charging",
      "voltage": 0,
      "temperature": 32,
      "charge": 50,
      "maxCapacity": 100
    },
    "foregroundApp": "com.android.launcher",
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
   "screenState": "on",
   "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "deviceId": "unknown",
    "event": "installedapplications",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC21",
    "version": 5120007,
    "time": "2017-05-22T17:17:50.774Z",
    "userSettings": {
      "settingsKey": "settingsValue"
    }
}

settingschange

{
    "devicedetails": {
      "build": "01-23257-K-18-03-00-MV release-keys",
      "kernel": "3.4.0 us0h00@buildserver #1 Sun Mar 20 00:38:27 CST 2016",
      "os": "4.4.3:19",
      "type": "TC700H"
    },
    "deviceSettings": {
      "adbEnabled": 0,
      "devMode": 0,
      "disabledlockScreen": 1,
      "rootAccess": 0,
      "usb": 0
    },
    "deviceId": "141185225D0096",
    "event": "settingschanged",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-23T16:23:41.167Z"
}

lowmemory

{
    "battery": {
      "technology": "Li-ion",
      "connectionState": "",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Discharging",
      "voltage": 0,
      "temperature": 32,
      "charge": 13,
      "maxCapacity": 100
    },
    "foregroundApp": "io.optiko.agent",
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "screenState": "on",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "deviceId": "unknown",
    "event": "lowmemory",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "EC30",
    "version": 5130008,
    "time": "2017-05-23T12:18:11.224Z",
    "userSettings": {
      "settingsKey": "settingsValue"
    }
}

lowbattery

{
    "battery": {
      "technology": "Li-ion",
      "connectionState": "",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Discharging",
      "voltage": 0,
      "temperature": 32,
      "charge": 13,
      "maxCapacity": 100
    },
    "foregroundApp": "io.optiko.agent",
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "screenState": "on",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "deviceId": "unknown",
    "event": "lowbattery",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC26",
    "version": 5120007,
    "time": "2017-05-23T12:18:11.224Z",
    "userSettings": {
      "settingsKey": "settingsValue"
    }
}

lowstorage

{
    "details": {
      "DATA": {
        "free": "3.77 Gb",
        "path": "/data",
        "used": "481.82 Mb",
        "total": "4.24 Gb",
        "percentUsed": 11
      },
      "ROOT": {
        "free": "522.73 Mb",
        "path": "/system",
        "used": "486.56 Mb",
        "total": "1009.29 Mb",
        "percentUsed": 48
      },
      "EXTERNAL": {
        "free": "153.36 Mb",
        "path": "/storage/sdcard0",
        "used": "868.63 Mb",
        "total": "1021.99 Mb",
        "percentUsed": 84
      },
      "ENTERPRISE": {
        "free": "121.26 Mb",
        "path": "/enterprise/usr",
        "used": "4.78 Mb",
        "total": "126.04 Mb",
        "percentUsed": 3
      }
    },
    "deviceId": "141185225D0096",
    "event": "lowstorage",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-05-24T12:31:04.058Z"
}

heartbeat

{
    "battery": {
      "technology": "Li-ion",
      "connectionState": "AC",
      "health": "Good",
      "serialNumber": "Unknown",
      "status": "Charging",
      "voltage": 0,
      "temperature": 32,
      "charge": 50,
      "maxCapacity": 100
    },
    "foregroundApp": "io.optiko.agent",
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "network": {
      "connectSubType": "LTE",
      "connectType": "mobile",
      "connected": 1,
      "ssid": "\<unknown ssid\>",
      "ipAddress": "0.0.0.0",
      "linkSpeed": -1,
      "networkId": -1,
      "isRoaming": 0,
      "rssi": -9999,
      "hiddenSSID": 0
    },
    "airplaneMode": false,
    "cellularState": "CONNECTED",
    "screenState": "on",
    "deviceId": "unknown",
    "event": "heartbeat",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC21",
    "version": 5120007,
    "time": "2017-05-18T10:40:52.833Z"
}

boot

{
    "devicedetails": {
      "build": "google\_sdk\_x86-eng 4.4.2 KK 2470823 test-keys",
      "kernel": "3.4.67+ [e-mail] #3 Tue Sep 16 19:46:22 CEST 2014",
      "os": "4.4.2:19",
      "type": "Android SDK built for x86"
    },
    "deviceSettings": {
      "disabledlockScreen": 1,
      "rootAccess": 1
    },
    "ntpServer": "time.google.com",
    "deviceId": "unknown",
    "event": "boot",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "CT40",
    "version": 5100000,
    "time": "2017-05-18T11:35:12.537Z"
}

networkevent

{
    "linkProperties": {
      "dnsServers": [
        "192.168.1.254"
      ],
      "getDomains": "attlocal.net",
      "interfaceName": "wlan0",
      "linkAddresses": [
        {
          "hostAddress": "/192.168.1.181",
          "hostFlags": 128,
          "hostScope": 0
        }
      ],
      "proxyPost": 0,
      "routes": [
        {
          "gatewayHost": "/::",
          "interface": "wlan0",
          "isDefaultRoute": 0
        },
        {
          "gatewayHost": "/0.0.0.0",
          "interface": "wlan0",
          "isDefaultRoute": 0
        },
        {
          "gatewayHost": "/192.168.1.254",
          "interface": "wlan0",
          "isDefaultRoute": 1
        }
      ]
    },
    "networkInfo": {
      "detailedState": "CONNECTED",
      "extraInfo": "\"DAVIS\"",
      "isAvailable": 1,
      "isConnected": 1,
      "isFailover": 0,
      "isRoaming": 0,
      "networkType": 1,
      "subtype": 0,
      "subtypeName": "",
      "typeName": "WIFI"
    },
    "wifiInfo": {
      "bssid": "44:e1:37:37:57:30",
      "connectSubType": "",
      "connectType": "WIFI",
      "connected": 1,
      "frequency": 2437,
      "hiddenSSID": 0,
      "ipAddress": "192.168.1.181",
      "linkSpeed": 130,
      "macAddress": "02:00:00:00:00:00",
      "networkId": 4,
      "isRoaming": 0,
      "rssi": -59,
      "ssid": "DAVIS"
    },
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "airplaneMode": false,
    "cellularState": "CONNECTED",
    "ntpServer": "time.google.com",
    "deviceId": "17144522509454",
    "event": "networkevent",
    "orgId": "48f05446-fcbf-4420-858c-1bd0c3e8c56f",
    "origin": "handheld",
    "originModel": "TC51",
    "version": 5130008,
    "time": "2017-08-11T16:51:57.652Z"
 }

cellularchange

{
    "wifiInfo": {
      "bssid": "44:e1:37:37:57:30",
      "connectSubType": "",
      "connectType": "WIFI",
      "connected": 1,
      "frequency": 2437,
      "hiddenSSID": 0,
      "ipAddress": "192.168.1.181",
      "linkSpeed": 130,
      "macAddress": "02:00:00:00:00:00",
      "networkId": 4,
      "isRoaming": 0,
      "rssi": -59,
      "ssid": "DAVIS"
    },
    "gps": {
      "gpsEnabled": false,
      "gpsLat": "0.0",
      "gpsLong": "0.0",
      "netEnabled": true,
      "netLat": "0.0",
      "netLong": "0.0",
      "passiveEnabled": true,
      "passiveLat": "0.0",
      "passiveLong": "0.0"
    },
    "cellularState": "CONNECTED",
    "cellularNetwork": "LTE",
    "cellularInfo": "[CellInfoGsm:{mRegistered=YES mTimeStamp=1477841519575ns mCellConnectionStatus=2147483647 CellIdentityGsm:{ mLac=3 mCid=91 mArfcn=0 mBsic=0x7fffffff mMcc=310 mMnc=260 mAlphaLong= mAlphaShort=} CellSignalStrengthGsm: rssi=-93 ber=0 mTa=2147483647 mLevel=3}]",
    "lastCellularLevel": "-1",
    "airplaneMode": false,
    "deviceId": "unknown",
    "event": "cellularchange",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5110004,
    "time": "2017-05-18T11:35:12.537Z"
}

missingpermissions

{
    ...
    details: {
        "tag" : "missing_permissions",
        "message": ["android.permission.READ_PHONE_STATE","android.permission.WRITE_EXTERNAL_STORAGE","android.permission.ACCESS_FINE_LOCATION","android.permission.ACCESS_COARSE_LOCATION"]
    }
    ...
    "event": "missingpermissions",
    "orgId": "00000000-0000-0000-0000-000000000000",
    "origin": "handheld",
    "originModel": "TC57",
    "version": 5140002,
    "time": "2022-05-18T11:35:12.537Z"
}